Version dated August 13, 2026 at 2:17 PM UTC
This Refund Policy (this "Policy") describes when a refund may be available for a purchase made through Scales By Suzy (the "Service"), operated by Artwork by Suzy, LLC, d/b/a Software by Suzy ("Company," "we," "us," or "our"). Capitalized terms not defined in this Policy have the meanings given in our Terms of Service.
Your first payment for a Subscription — whether Monthly or Annual — is refundable within 14 days of that payment if you're not satisfied, for any reason. To request a refund within that window, email us at support@softwarebysuzy.com.
After the first 14 days, Subscription payments are non-refundable. You may cancel your Subscription at any time through the self-service Customer Portal; cancellation stops future billing but does not refund the current billing period already paid for — you keep access through the end of that period.
Lifetime Access purchases are refundable within 14 days of purchase if you're not satisfied, for any reason. To request a refund within that window, email us at support@softwarebysuzy.com. After 14 days, Lifetime Access purchases are non-refundable except as described in Section 3 below.
If Company discontinues the Service (as described in our Terms of Service, Section 5) less than 3 years after your Lifetime Access purchase date, you may request a refund equal to the amount you actually paid for Lifetime Access — including any promotional or discounted price — minus the prorated value of a regularly-priced Annual Subscription for the time you had access, calculated using the Annual Subscription's regular price in effect at the time of discontinuation. This refund will never be less than $0.
For example:
No refund is available under this section if the Service is discontinued 3 years or more after your purchase date. You must request this refund within 90 days of Company's discontinuation notice; requests made after that window are not eligible. To request this refund, email us at support@softwarebysuzy.com.
Approved refunds are issued to your original payment method within 5–10 business days.
If you believe you were charged in error, email us at support@softwarebysuzy.com and we will look into it.
If you dispute a charge directly with your bank or card issuer instead of contacting us first, we reserve the right to suspend your account pending resolution of the dispute, and to contest disputes that were not first raised through the process described in this Policy.
We may update this Policy from time to time. Continued use of the Service after changes take effect constitutes acceptance of the updated Policy.
Questions about this Policy? Reach out at support@softwarebysuzy.com.